The customer is at the center of everything we do. Our Customer Commitment is designed to deliver reliable service and exceptional support, including money-back guarantees, along with a promise to always improve and take responsibility if things go wrong. Our brand platform, "Life Unlimited," embodies our dedication to helping customers live a life of unlimited opportunity and possibility when seamlessly connected through Spectrum’s Internet, Mobile and Video services.
Delivering reliable connectivity helps videographer Orion Owens share his "paintings of earth."
Spectrum crews worked to restore services after destructive wildfires raged for weeks across Southern California, delivering immediate and long-term solutions for customers.
Spectrum's chat-based technical support and billing teams leverage high-tech tools and dedicated agents across multiple locations to provide exceptional service, ensuring customers get assistance whenever and however they want.
Since becoming the first provider to make Xumo Stream Box available to customers in 2023, Spectrum has continued to enhance the overall customer experience. Through ongoing customer feedback and survey results, we continue to make improvements to our product.
Spectrum's Customer Commitment includes delivering reliability, transparency and outstanding service, backed by money-back guarantees. Our customer-first philosophy extends from residential to small business customers.
